Frequently Asked Questions
Everything you need to know about Mashaani
Our customer service team is available Monday through Friday, 9 AM - 5 PM ET. Reach us at hello@mashaani.com or +1(929) 460-3208. We respond within 24 business hours.
Orders typically ship within 2–3 business days of confirmation.
Yes, orders can be modified or canceled before shipment. Contact us immediately for assistance.
We offer standard shipping (5-7 days) and express shipping (2-3 days) across India.
We accept all major credit cards, debit cards, UPI, net banking, and cash on delivery.
Each product page includes detailed size charts and measuring guides. Our customer service team can also help you find the right fit.
Care instructions are provided with each product and on the product page. Most items require gentle hand washing or dry cleaning.
All Mashaani products are handcrafted with love in India by skilled artisans using traditional techniques.
We offer 30-day returns for unworn items in original condition with tags attached.
Currently, we ship within India. International shipping will be available soon.